Terms and Conditions

1. IDENTIFICATION OF THE PARTIES

1.1. THE COMPANY. BUYLATAM B2B S.A., a corporation organized under the laws of the Argentine Republic, registered with the Provincial Directorate of Legal Entities of the Province of Buenos Aires under Registration No. 169,963, Tax ID (CUIT) 30-71916954-2, domiciled at Calle 518 N° 1765, between 12 and 13, town of Ringuelet, Partido de La Plata, Province of Buenos Aires, Argentine Republic. Contact phone: +54 11 6403 2397. Contact email: info@buy-latam.com.

1.2. THE USER. Any individual acting on behalf of a legally constituted legal entity, or acting as the owner of a sole proprietorship or a fiscally registered venture, who accesses and uses the PLATFORM for commercial, professional or business purposes (hereinafter, the “USER/S” and, together with the COMPANY, the “PARTIES”).

2. DESCRIPTION OF THE PLATFORM

2.1. Purpose. The PLATFORM is a digital B2B (business-to-business) connection marketplace focused on the Latin American market, whose purpose is to facilitate commercial engagement between companies: manufacturers, distributors, wholesalers, importers, exporters and corporate buyers. The PLATFORM provides technological tools for the search, display and promotion of products, services, suppliers and business opportunities in regional and international trade.

2.2. Functional scope. The PLATFORM includes, among others, the following features: (i) creation and management of company profiles; (ii) publication of product and service catalogs; (iii) advanced search and filtering of suppliers and buyers; (iv) communication tools between USERS; (v) artificial intelligence features for recommendations, matchmaking and smart search; (vi) management of subscription plans; and (vii) any other feature the COMPANY may incorporate in the future.

Important: the PLATFORM is not an intermediary in transactions. BuyLatam acts exclusively as a technological connection tool. The COMPANY is not a party to any commercial transaction entered into between USERS, does not guarantee the completion, quality, legality, performance, solvency or safety of the transactions agreed between them, and does not manage payments, logistics or the delivery of goods or services between USERS.

2.3. Changes to the PLATFORM. The COMPANY may introduce changes, add or remove features, perform maintenance tasks or update the PLATFORM at any time, notifying USERS with reasonable advance notice when such changes materially impact current subscription plans.

2.4. Availability. The COMPANY does not guarantee uninterrupted availability of the PLATFORM. The PLATFORM may experience interruptions due to maintenance, updates, failures of cloud infrastructure providers (AWS) or causes beyond the COMPANY's control, without this generating any liability.

3. ELIGIBILITY AND REGISTRATION

3.1. Eligibility requirements. To register on the PLATFORM, the USER must: (i) be of legal age under the laws of their country of residence; (ii) act on behalf of a legally constituted company or business entity, or be the owner of a venture with a current tax registration; (iii) have the necessary authority to bind such entity under these TERMS AND CONDITIONS; and (iv) provide truthful, complete and up-to-date information during the registration process.

3.2. Company representation. Upon registering, the individual creating the account represents, under their sole responsibility, that (i) they act with sufficient authority to bind the company they represent, and (ii) they accept these TERMS AND CONDITIONS both on their own behalf and on behalf of that company. The COMPANY assumes no liability for acts performed by persons lacking authority to represent the indicated entity.

3.3. Identity verification (KYB). The COMPANY may request documentation evidencing the existence and representation of the company (tax records, corporate documents, powers of attorney, identification of the representative, among others). Access to certain PLATFORM features may be conditioned on completion of the verification and onboarding process. The COMPANY reserves the right to reject or suspend registrations that do not satisfactorily pass such process.

3.4. Account and access credentials. Access credentials (email address and password) are personal and non-transferable. The USER is responsible for keeping them confidential and for all actions taken on the PLATFORM through their use. In the event of any unauthorized use, the USER must notify info@buy-latam.com immediately.

3.5. One account per company. Each company may register one primary account. Enabling additional users within the same organization will be subject to the conditions of the current subscription plan.

4. ROLES ON THE PLATFORM

4.1. Types of USER. The PLATFORM contemplates two main roles: SELLER (Vendor), a company that publishes catalogs, products or services on the PLATFORM to be found by potential buyers — the SELLER is responsible for the truthfulness, accuracy, legality and up-to-date status of all information it publishes; and BUYER, a company that accesses the PLATFORM in order to search for, evaluate and contact suppliers or identify business opportunities.

4.2. Dual role. A single company may act simultaneously as SELLER and as BUYER, in accordance with the subscription plan contracted.

4.3. Administrative roles. The COMPANY administers the PLATFORM through internal administration roles (ADMIN and SUPER_ADMIN) that are not available to USERS.

5. PLANS AND SUBSCRIPTIONS

5.1. Plan structure. Access to the PLATFORM and its features is subject to the purchase of a subscription plan. The COMPANY will offer different plan tiers with different features, publication limits, enabled users and support level. Current plans, their prices and conditions will be available on the PLATFORM.

5.2. Purchase and prior acceptance. The subscription is perfected upon completion of the payment process, which may take place on the PLATFORM or in a checkout environment provided by the corresponding payment processor under clause 5.7. Prior to completing payment, the USER must expressly accept these TERMS AND CONDITIONS and the REFUND POLICY. The USER must provide complete, accurate and up-to-date billing information. The invoice will be issued by whoever acts as the seller of the transaction under clause 5.7.

5.3. Automatic renewal. Unless otherwise indicated, plans renew automatically upon expiration of the contracted period. The USER may cancel automatic renewal at least five (5) days before expiration, from the account settings section.

5.4. Plan changes. The USER may request a plan upgrade at any time, with the change taking effect immediately along with the corresponding proportional adjustment. A downgrade request will take effect at the start of the next billing period.

5.5. 30-day money-back guarantee. The USER has a thirty (30) calendar day money-back guarantee counted from the date of purchase. Within that period, the USER may request a full refund of the amount paid, without needing to state a reason or meet any additional requirement. The guarantee applies to the first purchase of each plan, whether monthly or annual, regardless of the payment method used. The conditions, request procedure and crediting timeframes are detailed in the REFUND POLICY, available on the COMPANY's website, which is part of these TERMS AND CONDITIONS as a SUPPLEMENTARY DOCUMENT and prevails over them with respect to refunds. This guarantee does not affect or limit any rights recognized by the regulations applicable in the USER's jurisdiction.

5.6. Suspension for non-payment. Failure to pay for the plan will entitle the COMPANY to suspend access to the PLATFORM until the situation is regularized. After twenty (20) days from the suspension without regularization, the COMPANY may terminate the agreement and remove the published content.

5.7. Payment methods and merchant of record. Depending on the payment method chosen by the USER, the transaction is structured as follows: Paddle.com Market Limited and/or the Paddle group entities (hereinafter, “PADDLE”) act as Merchant of Record for transactions processed through them — in such cases PADDLE is the seller vis-à-vis the USER and assumes billing, invoicing, the determination and collection of applicable taxes, and handling of order-related inquiries; the USER accepts, in addition to these TERMS AND CONDITIONS, PADDLE's buyer terms and conditions and refund policy, and the COMPANY retains ownership of the PLATFORM and the provision of the service and its support. Mercado Pago and other local payment processors act solely as processors: in such cases the seller is the COMPANY, which issues the corresponding invoice in accordance with current Argentine tax regulations and handles the USER's inquiries directly.

The refund guarantee set out in clause 5.5 applies under identical terms regardless of the payment method used. The COMPANY will inform which processor applies to each transaction during the purchase process.

6. USER OBLIGATIONS

6.1. General obligations. The USER agrees to: use the PLATFORM exclusively for lawful commercial purposes and within the framework of these TERMS AND CONDITIONS; keep their profile and listing information up to date, truthful and complete at all times; respond diligently and in good faith to inquiries and communications received through the PLATFORM; comply with applicable tax, customs, commercial, health and regulatory rules for the products and services it offers; and not use the PLATFORM to contact USERS for purposes other than those expressly enabled.

6.2. SELLER obligations. The SELLER additionally assumes the following obligations: guarantee that the products and services published are real, available and comply with the regulations of the countries in which they are offered; not publish products or services whose sale is prohibited or restricted without the corresponding authorizations; respond to BUYER inquiries diligently and within the timeframes the PLATFORM sets for its plan; and keep the commercial conditions, prices and availability indicated in its listings up to date.

7. PROHIBITED USES

7.1. It is strictly prohibited to use the PLATFORM to: infringe third-party rights, violate applicable regulations or act against morality and good customs; publish false, misleading, incomplete or outdated information about products, services or the company; reproduce, distribute, modify, reverse engineer, decompile or disassemble the PLATFORM or its components without the COMPANY's written authorization; carry out web scraping, mass data extraction or any automated collection of information from the PLATFORM; interfere with the operation of the PLATFORM, introduce viruses or malicious code, or breach its security systems; impersonate another company or person, or create accounts with false information; contact other USERS for spam, unsolicited advertising or conduct contrary to these TERMS AND CONDITIONS; infringe the COMPANY's or third parties' intellectual property rights; and facilitate illegal transactions, including money laundering, tax evasion, trafficking in prohibited goods or other unlawful activities.

7.2. The COMPANY may, at its sole discretion, temporarily or permanently suspend the account of a USER who engages in prohibited uses, without prior notice or the need to state a cause, and may remove the associated content in such cases.

8. CONTENT PUBLISHED BY USERS

8.1. Responsibility for content. The USER is solely and exclusively responsible for all content it publishes on the PLATFORM (catalogs, descriptions, images, prices, commercial terms and any other material). The COMPANY does not review, validate or endorse the content published by USERS.

8.2. License over content. By publishing content on the PLATFORM, the USER grants the COMPANY a non-exclusive, royalty-free, irrevocable, worldwide license to reproduce, display, distribute and adapt such content within the PLATFORM and in activities promoting it.

8.3. Content moderation. The COMPANY reserves the right to remove, hide or modify any content that, in its sole discretion, violates these TERMS AND CONDITIONS, applicable regulations, or is harmful to third parties or to the PLATFORM's reputation.

9. ARTIFICIAL INTELLIGENCE

9.1. AI features. The PLATFORM incorporates artificial intelligence (AI)-powered features, including among others: supplier and buyer recommendations (matchmaking), smart semantic search and business opportunity suggestions (hereinafter, the “AI FEATURES”).

9.2. Informational nature. The AI FEATURES are strictly informational and advisory in nature. Suggestions, recommendations or results generated by AI systems do not constitute commercial, financial, legal or any other type of advice. The USER is solely responsible for the commercial decisions it makes based on the information provided by such features.

9.3. Data processing in AI systems. Data processed or sent to artificial intelligence services is anonymized beforehand, removing all Personally Identifiable Information (PII), in accordance with the technical measures described in BuyLatam's Security Protocol. The COMPANY does not use identifiable personal data to train AI models.

9.4. Continuous improvement. The COMPANY may use anonymized and aggregated PLATFORM usage data to improve the AI FEATURES.

10. INTELLECTUAL PROPERTY

10.1. COMPANY ownership. All content, code, design, architecture, trademarks, names, logos, texts, algorithms and other elements of the PLATFORM are the exclusive property of BUYLATAM B2B S.A. or of third parties who have authorized their use. The COMPANY does not assign or transfer any right over its intellectual property to USERS.

10.2. Prohibitions. It is expressly prohibited to copy, reproduce, distribute, modify, reverse engineer or otherwise exploit the PLATFORM or its components without the COMPANY's prior written authorization. Any automated data collection (web scraping or similar techniques) constitutes a violation of these TERMS AND CONDITIONS.

10.3. USER content. The USER represents that it owns or is authorized to use all content it publishes on the PLATFORM, and that such content does not infringe third-party intellectual property rights. The USER shall hold the COMPANY harmless against any third-party claim arising from the content it publishes.

11. COMMERCIAL CONFIDENTIALITY

11.1. Confidentiality obligation. In the context of using the PLATFORM, USERS may access sensitive commercial information of other companies (including prices, business terms, exclusive catalogs and contact information). The USER agrees to treat such information with strict confidentiality and to use it exclusively for the purposes of the commercial relationship initiated on the PLATFORM.

11.2. Scope. The confidentiality obligation shall extend for a period of three (3) years from the end of the USER's use of the PLATFORM or from the last access to the confidential information, whichever occurs later.

11.3. Exceptions. The confidentiality obligation does not apply to information that becomes public domain without an unlawful act by the USER, that the USER had previously known from an independent source, or whose disclosure is ordered by a competent judicial or administrative authority.

12. PERSONAL DATA PROTECTION

12.1. Regulatory framework. The COMPANY complies with Personal Data Protection Law No. 25,326 (LPDP), its Regulatory Decree No. 1,558/01 and supplementary regulations issued by the Access to Public Information Agency (AAIP). For USERS residing in other countries in the region, the COMPANY adopts reasonable adequacy measures in accordance with applicable local regulations (including Brazil's LGPD, Mexico's LFPDPPP and Colombia's Law 1581, as applicable).

12.2. Data processing. The COMPANY collects, stores and processes USERS' personal data in accordance with the principles of legality, quality, purpose, informed consent, security and confidentiality set out in the LPDP. Data is used exclusively to provide the service, manage the subscription and improve the PLATFORM.

12.3. International data transfer. Due to the PLATFORM's regional scope, the cloud infrastructure used (Amazon Web Services) and the involvement of payment processors based abroad under clause 5.7, personal data may be processed on servers located outside the Argentine Republic. The COMPANY adopts the contractual and technical measures necessary to guarantee an adequate level of protection in accordance with Article 12 of the LPDP and AAIP Disposition 60-E/2016.

12.4. B2B context. Within the PLATFORM, the personal data processed mainly corresponds to representatives of legal entities. Consent for data processing is given by the individual acting on behalf of the USER company, who guarantees having the authority to do so.

12.5. Data subject rights. Personal data subjects may exercise their rights of access, rectification, cancellation and objection (ARCO) by writing to info@buy-latam.com, proving their identity. The COMPANY will respond free of charge at intervals of no less than six (6) months, in accordance with Article 14 of the LPDP.

12.6. Privacy Policy. The detailed processing of personal data is described in the PLATFORM's Privacy Policy, which is part of these TERMS AND CONDITIONS as a SUPPLEMENTARY DOCUMENT.

13. SECURITY

13.1. Security measures. The COMPANY implements technical and organizational security measures aimed at protecting the integrity, confidentiality and availability of the PLATFORM and USERS' data. Among others, BuyLatam's infrastructure includes: (i) TLS 1.2+ encryption in transit and BCrypt/Argon2 algorithms for passwords; (ii) authentication via JWT tokens with HTTP-Only cookies; (iii) role-based access control (RBAC); (iv) a web application firewall (AWS WAF) with rules against SQL injection and XSS; (v) DDoS attack protection (AWS Shield); and (vi) anonymization of data sent to artificial intelligence services.

13.2. Limits of security liability. No security system is infallible. The COMPANY does not guarantee the absolute absence of security breaches. In the event of an incident affecting personal data, the COMPANY will adopt the corresponding containment measures and will notify USERS and the competent authorities in accordance with applicable regulations.

13.3. USER security obligations. The USER must: (i) keep its access credentials strictly confidential; (ii) immediately notify any unauthorized use to info@buy-latam.com; (iii) not attempt to breach the PLATFORM's security systems; and (iv) use the services from secure devices and networks.

14. LIMITATION OF LIABILITY

14.1. Exclusion for transactions between USERS. The COMPANY is not liable for commercial transactions that USERS enter into with each other as a result of using the PLATFORM. Any dispute arising from such transactions must be resolved directly between the companies involved.

14.2. General limitation. Under no circumstances shall the COMPANY, its shareholders, directors, employees or agents be liable for: (i) loss of profits; (ii) loss of data or information; (iii) loss of opportunity; (iv) indirect, incidental or consequential damages; (v) punitive or exemplary damages. The COMPANY's total liability to the USER, for any cause, shall not exceed the amount paid in subscription fees during the three (3) months prior to the event giving rise to the damage. This limitation does not apply to the refunds provided for in clause 5.5.

14.3. Information published by third parties. The COMPANY does not guarantee the accuracy, truthfulness, completeness or usefulness of information published by USERS on the PLATFORM. Published content is the sole responsibility of whoever publishes it.

14.4. Links to third-party sites. The PLATFORM may contain links to third-party websites. The COMPANY is not responsible for the content of such sites, nor does their existence imply approval or endorsement by the COMPANY.

15. FORCE MAJEURE

The COMPANY shall not be liable for failure or delay in providing the service caused by events beyond its reasonable control, including but not limited to: natural disasters, widespread internet failures, interruptions of third-party provider services (including AWS), government acts, large-scale cyberattacks, or any other fortuitous event or force majeure. In the event of such occurrences, the COMPANY will inform USERS of the situation as soon as possible and will take reasonable measures to restore the service.

16. TERM AND TERMINATION

16.1. Term. These TERMS AND CONDITIONS take effect upon the USER's registration and remain in force for as long as the USER maintains an active account on the PLATFORM.

16.2. Termination by the USER. The USER may cancel its account at any time from the settings section. Cancellation does not entitle the USER to a refund of amounts paid for the current period, unless requested within the guarantee period set out in clause 5.5, in which case the full refund established therein shall apply. The USER's data will be retained for the applicable statute-of-limitations periods and then deleted or anonymized.

16.3. Termination by the COMPANY. The COMPANY may deactivate a USER's account, with or without cause, upon thirty (30) days' prior notice. Where deactivation without cause affects a USER with an active paid subscription, the COMPANY will refund the proportional amount corresponding to the contracted, unused period. In cases of prohibited use, serious breach or risk to the PLATFORM's security, deactivation may be immediate and without prior notice, and will not entitle the USER to a refund.

16.4. Effects of termination. Upon termination of the account for any reason: (i) the USER will lose access to the PLATFORM; (ii) published content will be removed; (iii) confidentiality obligations, liability limitations and any other clause that by its nature must survive shall remain in effect.

17. AMENDMENTS TO THE TERMS AND CONDITIONS

The COMPANY may amend these TERMS AND CONDITIONS at any time. Amendments will be notified to USERS by email and/or notice on the PLATFORM at least twenty (20) days in advance when they involve material changes to the service conditions. If the USER continues using the PLATFORM after the amendments take effect, it will be deemed to accept them. In case of disagreement, the USER may cancel its account before the amendments take effect.

18. SUPPLEMENTARY DOCUMENTS

18.1. The following documents form an integral part of these TERMS AND CONDITIONS and are deemed incorporated by reference: BuyLatam's Privacy Policy; BuyLatam's Refund Policy; BuyLatam's Security Protocol; the particular conditions of each subscription plan; and any other legal notice, policy or special condition the COMPANY publishes on the PLATFORM.

18.2. In the event of a conflict between these TERMS AND CONDITIONS and the supplementary documents, these TERMS AND CONDITIONS shall prevail, unless expressly stated otherwise. The REFUND POLICY is excepted from this rule and shall prevail over these TERMS AND CONDITIONS in everything relating to returns and refunds.

19. APPLICABLE LAW AND JURISDICTION

19.1. Applicable law. These TERMS AND CONDITIONS are governed by the laws in force in the Argentine Republic.

19.2. Jurisdiction. Any dispute arising from these TERMS AND CONDITIONS shall be submitted to the jurisdiction of the National Ordinary Commercial Courts seated in the Autonomous City of Buenos Aires, with express waiver of any other venue or jurisdiction.

19.3. USERS from other LATAM countries. Notwithstanding the foregoing, USERS domiciled outside the Argentine Republic acknowledge that they use the PLATFORM from Argentina and voluntarily submit to Argentine jurisdiction and law. Likewise, the COMPANY will endeavor to comply with the data protection rules applicable in such USERS' countries of residence (LGPD in Brazil, LFPDPPP in Mexico, Law 1581 in Colombia, and their respective regulations).

20. GENERAL PROVISIONS

20.1. Entire agreement. These TERMS AND CONDITIONS, together with the SUPPLEMENTARY DOCUMENTS, constitute the entire agreement between the COMPANY and the USER regarding use of the PLATFORM, and supersede any prior communication, agreement or understanding on the same subject matter.

20.2. Severability. If any clause is declared void, invalid or unenforceable by a competent authority, the remaining clauses shall remain in full force and effect.

20.3. No waiver. The COMPANY's failure to exercise or enforce any clause does not constitute a waiver of its right to enforce it in the future.

20.4. Assignment. The USER may not assign or transfer its rights or obligations under these TERMS AND CONDITIONS without the COMPANY's prior written consent. The COMPANY may assign its rights upon notice to the USER.

20.5. Notices. Notices from the COMPANY to the USER will be sent by email to the address registered on the account, and will be deemed received within 24 hours of being sent. Notices from the USER to the COMPANY must be directed to info@buy-latam.com.

21. CONTACT AND COMPLAINTS

21.1. COMPANY contact information. BUYLATAM B2B S.A. | Tax ID (CUIT) 30-71916954-2 | Calle 518 N° 1765, between 12 and 13, Ringuelet, La Plata, Buenos Aires, Argentina | Phone: +54 11 6403 2397 | Email: info@buy-latam.com | Website: https://app.buy-latam.com/en.

21.2. Content complaints. If a USER believes that any content published on the PLATFORM violates intellectual property rights, personal rights or other applicable regulations, it must submit a substantiated complaint to info@buy-latam.com, identifying the content in question and attaching the corresponding supporting documentation.

21.3. Data protection authority. USERS domiciled in the Argentine Republic may file data protection complaints with the Access to Public Information Agency (AAIP): https://www.argentina.gob.ar/aaip.