Refund Policy

Effective as of: August 10, 2026

This Refund Policy is part of the BuyLatam platform's Terms and Conditions of Use as a SUPPLEMENTARY DOCUMENT and prevails over them regarding returns and refunds.

1. 30-DAY MONEY-BACK GUARANTEE

1.1. We offer a thirty (30) calendar day money-back guarantee on any BuyLatam paid plan.

1.2. If within 30 calendar days from your purchase date you decide BuyLatam isn't for you, we will refund the full amount paid. You don't need to explain why.

1.3. This guarantee applies to the first purchase of each plan, whether monthly or annual, regardless of the payment method used.

2. HOW TO REQUEST A REFUND

2.1. You can request your refund through any of these channels: by writing to info@buy-latam.com; if you paid through Paddle, from Paddle's support portal at paddle.net, providing the order number shown on your purchase receipt; or if you paid through Mercado Pago, by writing to info@buy-latam.com with the transaction number from your receipt.

2.2. There's no need to fill out additional forms or justify the request.

3. REFUND PROCESSING

3.1. Once the request is approved, the refund is processed through the same payment method used for the original purchase.

3.2. Crediting takes up to fourteen (14) days from approval. The actual crediting time may vary depending on your bank or card issuer.

4. EFFECT ON YOUR ACCOUNT

4.1. Once the refund is processed, your subscription is cancelled and your account moves to the free plan.

4.2. Your company data, catalog and conversation history are kept, subject to the limits of the free plan.

5. SUBSCRIPTION CANCELLATION

5.1. You can cancel your subscription at any time, with or without a refund.

5.2. Cancellation takes effect at the end of the current billing period. You'll keep access to all of your plan's features until that date, and no further charges will be made.

5.3. To cancel, you can write to us at info@buy-latam.com, or manage it directly from the Paddle portal or your Mercado Pago account, depending on how you subscribed.

6. RENEWALS

6.1. Subscriptions renew automatically at the end of each period unless you cancel beforehand.

6.2. We'll notify you by email before each annual renewal.

7. PAYMENT METHODS AND MERCHANT OF RECORD

7.1. Depending on the payment method you choose, the transaction is structured in two different ways.

7.2. Payments through Paddle. Our store and international payments are operated by Paddle.com, which acts as Merchant of Record for those transactions. Paddle handles billing, invoicing, applicable taxes and order-related inquiries. BUYLATAM B2B S.A. retains ownership of the product and its support. By purchasing through this channel you also accept Paddle's Buyer Terms and Conditions and its Refund Policy, available at paddle.com/legal.

7.3. Payments through Mercado Pago. In this case the seller is BUYLATAM B2B S.A. and Mercado Pago acts solely as a payment processor. Billing and applicable taxes are our responsibility, and inquiries about your purchase are handled directly with us at info@buy-latam.com.

7.4. In both cases, the 30-day guarantee described in section 1 applies under identical terms.

7.5. This policy does not affect or limit the rights you're entitled to under the laws of your country.

8. COMPLAINTS

8.1. If you have a complaint about the service or a refund, write to us at info@buy-latam.com.

8.2. We commit to acknowledging receipt within forty-eight (48) business hours and providing a substantive response within ten (10) business days.

8.3. If the response is not satisfactory and your purchase was made through Paddle, you can escalate the complaint from Paddle's support portal at paddle.net.

8.4. Users domiciled in the Argentine Republic may also file complaints with the consumer protection authority corresponding to their jurisdiction.

9. CONTACT

10. CHANGES TO THIS POLICY

10.1. We may update this policy. The version in effect at the time of your purchase is the one that governs that transaction.

10.2. Any change will be published on this page along with its update date.